FAQs

Please contact our customer service with your order number. We will check with the courier and keep you updated on the delivery status.

After your order is shipped, you will get an SMS with a tracking number from the courier(if applicable). You may use the “Track Order” link on our website to check the status.

At checkout, you may see a field “Promo Code” or “Coupon”. Enter the code and click Apply to get the discount. You will get a discount if the code is valid and applicable.

Prices on the website reflect current offers and discounts. We try our best to keep pricing up to date, but in rare cases, typographical errors may occur; we reserve the right to cancel orders in such cases.

We only collect information necessary to process your order, deliver products, and provide customer service. We do not share your personal data with third parties except as required for delivery by courier, and we secure your information.

You can order as a guest or create an account for faster checkout, order tracking, and access to your order history and wish lists.

Yes, we provide after-sales support according to our warranty policy. Our warranty policy: https://riointernational.com.bd/page/warranty-policy

If your product is still under the manufacturer’s warranty, you can claim it through the brand’s authorized service center. Our cash invoice is the proof of purchase.

For eligible returns, we process refunds after the returned item is received and inspected. Refund time may vary depending on payment method (card, bank transfer, mobile wallet, etc).

Contact our customer service with your order number, details of the issue, supporting photos, and an unboxing video of the product. Our team will advise you on the next steps.

If there is a manufacturing defect or you received the wrong/damaged item, you have to request a return or exchange with an unboxing video, instantly after receiving the product. The item must be unused, with original packaging and accessories. **You must have the invoice and unboxing video.**

Warranty depends on the brand and product type. Many smartphones, tablets, and accessories carry the manufacturer's warranty; for details, please check the individual product warranty page or contact our support. Detailed Warranty Policy: https://riointernational.com.bd/page/warranty-policy

Yes. We guarantee that all items sold on our site are genuine, original and sourced from approved manufacturers or authorized distributors.

Shipping cost is calculated during checkout based on your region and the weight/size of the products; sometimes we offer free delivery for certain products or during promotions.

Delivery typically takes 2-3 business days within Dhaka and 2-7 business days to other parts of Bangladesh, depending on location.

Orders are generally processed within 1-2 business days after partial/ full payment is confirmed (COD orders require a partial payment for the product to be shipped).

Yes, in eligible locations within Bangladesh, cash on delivery (COD) is available at checkout.

We accept payments via bKash (send money), Nagad (send money), bank transfer, credit/debit card (SSLCOMMERZ), and cash on delivery (subject to location).

If you contact our customer service before the order is shipped, we may be able to modify or cancel it. After shipping, we follow our return/exchange policy instead.

Simply browse the site, select the product you want, click “Buy Now” or “Add to Cart”, then proceed to checkout. Provide your shipping information and choose your payment method.