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Privacy Policy

Effective Date: February 13, 2025

Thank you for visiting Rio International (“the Company,” “we,” “us,” or “our”). We value your trust and are committed to safeguarding your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our physical store or use our website, accessible at https://riointernational.com.bd/ (the “Website”). By engaging with our services, you agree to the practices described below.


Anchor1. Introduction

1.1 Purpose
This Privacy Policy describes our practices regarding the handling of personal data, including how we collect, use, store, and disclose information obtained through your interactions with our store and Website.

1.2 Acceptance
By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please discontinue use of our services.

1.3 Governing Law
This Privacy Policy is governed by the laws of Bangladesh. Where applicable law conflicts with this Policy, such law will prevail, but only within the scope of that conflict.


Anchor2. Who We Are

Rio International is located at Basement 2, Shop 65–66, Bashundhara City Shopping Complex, Panthapath, Dhaka, Bangladesh. We operate both in-store and online (e-commerce) to serve our customers in Bangladesh. For any questions, feel free to contact us:

  • Address: Rio International, Basement 2, Shop 65–66, Bashundhara City Shopping Complex, Panthapath, Dhaka, Bangladesh


Anchor3. Definitions

Unless otherwise defined in this Privacy Policy, terms used herein have the following meanings:

  • Account: A unique account created for you to access our Service or parts of it.
  • Affiliate: An entity controlling, controlled by, or under common control with another party. “Control” means owning 50% or more of shares or interests that confer the power to direct management.
  • Company (also “We,” “Us,” or “Our”): Rio International, located in Dhaka, Bangladesh.
  • Cookies: Small files placed on your device to store browsing history or other data.
  • Country: Refers to Bangladesh.
  • Device: Any internet-capable tool (computer, cellphone, tablet) used to access the Service.
  • Personal Data: Any information relating to an identified or identifiable individual.
  • Service: The Website or any related services provided by the Company.
  • Service Provider: Any individual or entity that processes data on behalf of the Company (e.g., payment processors, analytics firms).
  • Third-party Social Media Service: Websites or social networks that allow users to create accounts or log in to access our Service.
  • Usage Data: Data automatically collected from the Service or infrastructure (e.g., page visit duration).
  • Website: Rio International’s website at https://riointernational.com.bd/.
  • You: The individual accessing the Service, or an entity represented by such an individual.


Anchor4. Scope of the Policy

This Privacy Policy applies to:

  1. In-Store Interactions: Your visits and purchases at our physical store.
  2. Online Services: Your use of our Website and related mobile or desktop applications.
  3. Social Media and Third-Party Platforms: Interactions via our official social media pages or when you integrate third-party social media accounts with our Service.

This Policy does not govern the practices of third parties or external services that we do not control or manage. We are not liable for any personal data processing performed by such third parties under their respective privacy policies.


Anchor5. Data We Collect

5.1 Contact Details

  • Name (first and last)
  • Email Address (for account creation, notifications, promotions)
  • Phone Number (for verification, customer service, deliveries)
  • Postal Address (for shipping, billing, or profile purposes)

5.2 Account Credentials

  • Username and Password (stored in encrypted or hashed form) for registered users.

5.3 Images (Optional)

  • Profile photos or other images you choose to upload. These images are retained to fulfill your requests or enhance user experience. We do not sell or distribute these images to external entities without your explicit permission.

5.4 Usage Data
Automatically collected information, such as:

  • IP Address, Device Identifiers
  • Browser Type and Version
  • Operating System, Referring URLs
  • On-Site Activity (pages viewed, time spent)

This data helps maintain security, diagnose server issues, and improve service performance.

5.5 Social Media Integration
By linking third-party accounts (e.g., Facebook, Google, Twitter, LinkedIn), you may grant us access to profile information such as your name, email, and contact lists. We handle this data according to this Privacy Policy.

5.6 Facebook App Events
If our mobile app incorporates Facebook App Events, these track in-app activity to:

  • Evaluate performance and user engagement
  • Identify and address technical issues
  • Provide targeted content

You can manage or disable sharing with Facebook by adjusting your device or account settings or contacting us at riomail.official@gmail.com.


Anchor6. Cookies and Similar Technologies

We use Cookies, web beacons, and similar technologies to:

  • Provide Essential Functions: Secure login, shopping cart features.
  • Analyze Usage: Track visits, page views, performance metrics.
  • Store Preferences: Remember login details, language settings.
  • Optimize Marketing: Deliver relevant content or ads where legally permissible.

You can control Cookies through your browser settings; however, disabling Cookies may limit certain functionalities on our Website. Refer to your browser’s help documentation for specific instructions.


Anchor7. How We Use Your Data

7.1 Service Provision

  • Manage account setup and login.
  • Fulfill purchases, handle payments, and coordinate deliveries.

7.2 Customer Support

  • Address inquiries, process returns, resolve complaints.
  • Send essential updates (order confirmations, technical notices).

7.3 Performance and Analytics

  • Evaluate Website and app usage to optimize design and content.
  • Detect, prevent, or address technical or security issues.

7.4 Marketing and Communications

  • Provide newsletters, promotional offers, or other marketing messages with your prior consent or as permitted by law.
  • Assess the effectiveness of promotional campaigns.

7.5 Legal Compliance

  • Adhere to applicable laws and cooperate with law enforcement or regulatory inquiries.
  • Enforce our terms and protect the rights, property, or safety of the Company, its users, or the public.

7.6 Business Transactions

  • Manage or facilitate mergers, acquisitions, asset sales, or reorganizations.
  • Transfer user data as part of such transactions under the same privacy obligations.


Anchor8. Sharing and Disclosure

We may share or disclose your personal data under the following circumstances:

  1. Service Providers: Third parties who assist with payment processing, web hosting, order fulfillment, or analytics. They have limited access to the data necessary for their tasks and are obligated not to disclose or use it for other purposes.
  2. Legal and Safety Reasons: If required by law, court order, or to protect the rights, safety, and property of the Company or others.
  3. Business Transfers: In connection with mergers, acquisitions, or asset sales, your information may be part of the transferred assets, subject to equivalent privacy safeguards.
  1. With Your Consent: For any use or sharing not covered in this Policy, we will seek your explicit permission.


Anchor9. Data Retention

We store personal data only as long as reasonably necessary for the purposes described in this Policy or as required by law. Usage Data, usually held for shorter periods, may be retained longer if needed for security, fraud detection, or to improve Website features.


Anchor10. Protecting Your Personal Data

We employ administrative, technical, and physical measures designed to protect your data from unauthorized access, disclosure, alteration, or destruction. While we strive to ensure the integrity and security of our systems, please note that no method of transmission over the internet or method of electronic storage is 100% secure. If you suspect any unauthorized activity involving your personal data or account, contact us immediately at riomail.official@gmail.com.


Anchor11. International Data Transfers

Your data may be transferred to and stored in locations outside your jurisdiction of residence. In such cases, we take reasonable measures—such as contractual clauses and relevant compliance processes—to ensure that your data receives an adequate level of protection consistent with Bangladeshi laws and other applicable regulations.


Anchor12. Your Rights and Choices

Subject to local laws, you may have the right to:

  • Access your personal data.
  • Rectify inaccuracies.
  • Delete or Remove your data (where legally permissible).
  • Restrict or Object to certain processing activities.
  • Withdraw Consent for direct marketing at any time.

To exercise these rights, adjust your account settings or email us at riomail.official@gmail.com. We may request additional information to verify your identity before addressing certain requests.


Anchor13. Children’s Privacy

Our services are not directed toward children under 13. We do not knowingly collect personal data from children without verifiable parental consent. If you believe a child has provided personal data without proper authorization, please notify us so we can remove the information promptly.


Anchor14. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will update the “Effective Date” and post the revised version on our Website. We encourage you to periodically review this page to stay informed about how we protect your information.


Anchor15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us through any of the following methods:

  • Address:
    Rio International
    Basement 2, Shop 65–66
    Bashundhara City Shopping Complex, Panthapath
    Dhaka, Bangladesh


Thank you for choosing Rio International. We remain dedicated to protecting your personal data and maintaining transparency in all our data-handling practices.