Rio International can change any order status at any time.
Customer will bear 1% COD charges during COD orders.
The cancellation policy will be applied based on various factors. Those are described below.
Customer can cancel order via website or customer support. If the order has been packed, then the order cannot be cancelled. The customer will not get the refund of the delivery charge, which is cancelled after packing. Please read the refund policy to know more.
Rio International held the ability to cancel any order. If any order gets suspicious, then the order will be cancelled immediately. Some reasons that may lead to canceling orders are out of stock, inapricable shipping area, pricing error, and unable to confirm order over a phone call.
Rio International has all the rights to modify the cancellation policies at any time without prior notice. If any changes are made after product purchase, then the latest policies will be applied. The Cancellation Policy will be effective upon the date of upload on the Rio International website.
Terms and Conditions
Last Updated: 14 February, 2025
Welcome to Rio International (“Rio International,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website, located at https://riointernational.com.bd/ (the “Site”), and any related services provided by Rio International. By accessing or using our Site, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Site or services.
1.1 By visiting, registering an account, or otherwise using the Site, you confirm that you have read, understood, and agree to abide by these Terms and our Privacy Policy, which is incorporated herein by reference.
1.2 If you do not agree to these Terms, you must not use or access the Site.
2.1 Age Requirement: You must be at least 18 years old and capable of entering into a legally binding agreement to use our Site. By accessing and using our Site, you warrant and represent that you meet this eligibility requirement.
2.2 Compliance: You agree to comply with all applicable laws and regulations when using our Site. Any violation of these Terms may result in the termination of your account and/or access to our Site.
3.1 Account Creation: Certain features of our Site may require you to register for an account. You must provide accurate, current, and complete information during the registration process and keep your account information updated.
3.2 Account Security: You are responsible for maintaining the confidentiality of your account login credentials. You agree to immediately notify us of any unauthorized access to or use of your account.
3.3 Information Usage: By creating an account or otherwise providing information to us, you grant Rio International permission to use your information for internal or external business operations, including marketing and research purposes. You understand and agree that we may share this information with third parties for lawful purposes. Rio International will not be liable for any incident arising from the use of information you have provided inaccurately.
4.1 Product Descriptions: We strive to ensure all product descriptions, prices, images, and other information on our Site are accurate. However, we do not warrant that all content is error-free, complete, or current.
4.2 Pricing and Availability:
Product prices may change at any time without prior notice, influenced by international supply, demand, and currency fluctuations.
If a product becomes unavailable after you have placed an order, we reserve the right to cancel your order and provide a refund in accordance with our Refund Policy.
4.3 Order Placement: By placing an order, you authorize us to charge the designated payment method for the total amount of your purchase, including any applicable taxes, delivery charges, and other fees.
4.4 Discounts and Special Offers: Any discounted price advertised on our Site applies only to orders purchased directly from our Site and may not be valid in any physical store or third-party platform. Special offers or campaigns are valid only while supplies last, and we reserve the right to modify or terminate any promotion without prior notice.
5.1 Payment Methods: We accept various forms of payment as indicated on our Site at checkout. By submitting your payment information, you confirm you have the right to use the payment method and authorize us to charge the applicable amount.
5.2 EMI (Equated Monthly Installment): If you choose to avail of an EMI facility offered on our Site, you must adhere to our EMI Policy. Failure to comply with the EMI Policy may result in disqualification from the EMI plan and possible additional charges. Rio International will not be liable if any installment payment is not converted into EMI due to non-compliance with our rules or the issuer bank’s policies.
6.1 Shipping: We will make reasonable efforts to ship your orders in a timely manner. Delivery times are estimates only, and we are not liable for any delays.
6.2 Order Cancellation by Rio International: We reserve the right to cancel any order due to unavailability of stock, inaccuracies in product information, or quality control issues. In such cases, you will receive a refund as per our Refund Policy.
6.3 Order Cancellation by You: If you wish to cancel your order, you must notify our Customer Support at riomail.official@gmail.com or call us before the order is shipped. Once an order has been shipped, it cannot be canceled.
6.4 Return and Refund: All returns and refunds are governed by our Return and Refund Policy (incorporated herein by reference). Please review that policy to understand your rights and obligations.
7.1 Ownership: All content on the Site, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, is the property of Rio International or its licensors and is protected by applicable intellectual property laws.
7.2 Use of Content: You may not reproduce, duplicate, copy, modify, sell, resell, or otherwise exploit any portion of the Site or its content without our express written permission.
8.1 The Site may contain links to third-party websites or resources that are not owned or controlled by us. Rio International is not responsible for the content, privacy policies, or practices of any third-party sites. Accessing these links is at your own risk, and we encourage you to review the terms and privacy policies of any third-party site you visit.
9.1 No Warranties: To the extent allowed by law, the Site and its content are provided “as is” without any warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
9.2 Exclusion of Liability: In no event shall Rio International, its directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of, or inability to use, the Site or products purchased through the Site.
9.3 Maximum Liability: Where liability cannot be excluded by law, our total liability to you for all damages, losses, and causes of action shall not exceed the amount paid by you, if any, for accessing our Site or purchasing products therein.
10.1 You agree to indemnify, defend, and hold harmless Rio International, its officers, directors, employees, agents, and affiliates from any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to:
Your breach of these Terms;
Your violation of any law or the rights of any third party;
Your use of the Site or any products purchased through the Site.
11.1 You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the services provided on our Site without our express written permission.
12.1 Right to Modify: We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our Site.
12.2 Acceptance of Modifications: It is your responsibility to check our Site periodically for changes. Your continued use of or access to our Site following the posting of any modifications to these Terms constitutes acceptance of those changes.
13.1 These Terms and any related disputes shall be governed by and construed in accordance with the laws of the People’s Republic of Bangladesh.
13.2 Any dispute arising out of or related to these Terms, the Site, or the products purchased through the Site will be submitted to the exclusive jurisdiction of the competent courts of Bangladesh.
14.1 If any provision of these Terms is determined by a court of competent jurisdiction to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
15.1 These Terms, together with our Privacy Policy and any other policies or legal notices published by us on the Site, constitute the entire agreement between you and Rio International concerning your use of our Site and supersede any prior or contemporaneous agreements, communications, and proposals.
If you have any questions, concerns, or requests regarding these Terms, feel free to contact us using the information below:
Rio International
Basement 2, Shop 65–66
Bashundhara City Shopping Complex, Panthapath
Dhaka, Bangladesh
Email: riomail.official@gmail.com
Website: https://riointernational.com.bd/
By using or accessing our Site, you acknowledge that you have read, understood, and agree to be bound by these Terms. Thank you for choosing Rio International. We appreciate your business and look forward to serving you.
